Due to new compliance regarding messaging from toll-free phone numbers, verification is required for SMS from toll-free numbers. The regulation is put in place to protect consumers from receiving spam messages. Please note that texts cannot be sent from a toll-free number to a Canadian number.
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Attention: Verification is for SMS and doesn’t impact voice or email services. All new toll-free customers, even those porting toll-free numbers or adding new toll-free numbers to an existing account, are required to complete verification as part of setup. The verification process is free of charge.
Receiving verification helps ensure messages will be delivered from your toll-free number when sending to all major networks in the US.
High-Risk Financial Services
Gaming and Chance
Debt Forgiveness or Collection
Other Restricted Topics
Opt-in: Customers who agree to receive text and multimedia messages from a business “opt-in” to their contact list.
Opt-out: Customers who unsubscribe to text and multimedia messages from a business “opt-out” from their contact list.
Example: A business’s Contact Us page will often have a message to the effect of “By texting this number XXX-XXX-XXXX, customers agree to receive text messages from XYZ Company. If you no longer wish to receive text messages, you may opt out at any time by replying “STOP.”
If you do not have a clear opt in/opt out option posted on your website, you must create one before the carriers will approve your verification application.
Important: If you do not fully complete the form there will be delays in processing the verification.
The carrier will also need proof of consent. Failure to obtain express end-user consent (“opt-in”) or respect the end-user’s right to “opt-out” will result in carrier rejection of your submission. Consent cannot be obtained by virtue of an existing business relationship.
Please include one of the following:
Receiving verification helps ensure messages will be delivered from your toll-free number when sending to all major networks in the US and removes daily send restrictions from your account.