Text Messaging and Healthcare


Communication is Critical

The healthcare industry has become increasingly overwhelmed as the COVID-19 pandemic continues. More than ever, patients understand and appreciate the critical role healthcare workers play in helping the public navigate the demands of the pandemic while still addressing care for critical and chronic conditions. The healthcare sector has begun to reimagine ways of communicating, including contactless methods that let staff reach large numbers of patients in with minimum effort. SMS texting is the perfect solution – especially with HIPAA compliant text messaging. 



Texting private patient information is allowed by HIPAA so long as the service provider warns the patient that the risk of unauthorized disclosure is a possibility and has obtained the patient’s consent. Both the warning and the consent authorization must be documented by the provider. With these two steps accomplished, the possibilities of SMS texting for patients is endless. SMS has the potential to increase patient engagement, compliance, and satisfaction. Here are a few ways healthcare providers can use SMS Texting to communicate with patients:

SMS Messaging Can Help

Public Health Information. Send important statistics, facts, and helpful information to patients regarding COVID-19 or other public health emergencies. Especially in the modern era where there is misleading information circulating everywhere, it is crucial to get the right information to the people you are caring for. Include multimedia messages like pictures or videos to make your message more engaging and improve understanding.

SMS Texting for Alerts. Simplify your operations. Nurses, doctors, and other health practitioners are constantly bombarded with information. SMS texting can make communication easier by allowing human resources and facilities-related updates to be sent via text. And during busy periods, patients can avoid lengthy wait times by sending appointment requests and receiving one-on-one confirmations or responses from staff, right in their text messaging app.

Text Messaging for Outbound and Next Steps. SMS texting also opens up communication with not just patients, but also family members and other staff members that need to know information regarding the patient. Be aware that patient health information (PHI) is protected under HIPAA. But generic prescription refill reminders, therapy and medical appointment reminders, and payment or billing updates may be able to be sent to patients or their authorized representatives in order to ensure patient compliance.

Automation. Finally, SMS texting can allow the healthcare industry to work smart rather than wasting time in tasks that are time-consuming, repetitive, and tedious. There is nothing more frustrating for healthcare workers than answering repetitive questions and making patient appointment calls. Hospitals and healthcare clinics can set up one-time automations and work flows that essentially auto send messages when a predefined criteria is triggered. 

We highly recommend checking out our other blogs and website to learn more about our software and SMS technology!


Knowing When to Use SMS vs MMS​

There are so many differences between SMS and MMS, especially when you are using iZigg Mobile messaging. Learn about their unique differences and advantages through this article!

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