Government-related processes can be time-consuming and human-resource heavy, and there often isn’t enough funding to pay for software automation or additional employees or workers. Tasks such as voter registration, billing, health insurance enrollment, and information lookup can all be streamlined by implementing an SMS service.
Text messaging can effectively increase voter registration and insurance enrollment by sending scheduled reminders of enrollment deadlines, step-by-step guides for registration, and even locations of the nearest polling and enrollment centers. Free up the lines at public offices by sending documents, appointment reminders, and queue updates to visitors. Or schedule appointments entirely via text, alleviating the pain of waiting an eternity in line for a simple form or document.