In a crowded marketplace, it can be challenging to compete for new customers with other brands or organizations. Your most reliable source of ongoing revenue and future growth is your current list of customers and subscribers. You can use iZigg messaging to keep customers engaged and build momentum towards future purchases and upgrades.
Personalization. Let customers know that you value them. Use mail merge tags to include customers’ names or individual information, like hometown or birthday, to personalize your texts.
Feedback. Engage with your customers and subscribers to gather unfiltered, honest feedback. With iZigg, you can use polls, Q&A, text-to-win sweepstakes, and two-way inbox messaging to gather reviews and instant feedback from your customers.
Customer Service. Supplement automated messages by responding to any problems and frustrations by customers in real time. There is nothing more frustrating to customers than poor customer support and long hold times. Streamline your support with message templates that allow instant, automated answers to common questions. Two-way messaging, too, allows customers to skip the phone and text to ask questions or schedule service appointments. Excellent customer support is the best way to turn a first-time customer into a loyal fan.
MMS Tutorials. Does your product require assembly? Is there a learning curve to your service? iZigg’s multimedia messaging lets your customer care team send videos, images, and globalized instructions to your customers. MMS messages may incur additional data charges for some customers, so use this feature where it will have the greatest impact.
Use these tips and tricks to generate leads and engagement today! Contact us for a free consultation with an iZigg expert to review your messaging strategy.